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Any significant change presents a risk to every business. But this project has been problem-free, helping our field team to achieve more and enabling Cubic to meet its business goals.
Warwick Taylor IT Project Manager, Transportation Systems Ltd
SUPPORT SERVICES
Our mobile working applications become a business critical component for our customers driving productivity and effective service delivery. As such, they require a partner that is available and responsive when supporting them.
Our UK-based service team provides 24x7 coverage to our customers ensuring that their mobile data applications are available when they need them.
Responsive Helpdesk
Our helpdesk is always manned to take calls from our customers and provide a fast and responsive service. Our engineers can quickly
replicate issues with simulations of your particular deployment and where required, can gain remote access to your test and production
environments. This enables us to quickly identify faults, understand root cause and resolve issues.
Pro-Active Support
We also believe that prevention is far better than cure and as such our support team proactively monitors your application and system
performance. This enables us to identify potential issues before they become business-effecting and provide you with advice and
recommendations to optimise your usage.
Customer Assistance
Our helpdesk service is not just there for when things go wrong. Our technicians are fully trained on every aspect of our technology
and your particular deployment of our applications. We therefore encourage our customers to call us with any questions that they have
ranging from “Can you explain how X works?” to “How can I extend my application to do Y?”. At Pervasic every member of our team is
focused on ensuring that our customer fully maximise their Pervasic MobileOne® application.