PUBLIC SECTOR & COMMERCIAL HOUSING
Social housing providers and commercial home-builders face increasing pressure to make efficiency savings, while improving their customer satisfaction ratings. It's no surprise that many are turning to mobilisation to address both these needs. And it's paying dividends.
MobileOne® Accelerator Housing is a managed solution from Pervasic, designed specifically for the housing industry. The solution takes the job information from your call handling or scheduling system and passes it over the 3G/GPRS network to your teams. Using their PDA hand-held devices, they complete jobs, sending the results back to you as they happen.
- For social housing providers, our solution is ideal for maintenance projects and responsive repairs. It helps organisations to meet their Gershon efficiency targets and the requirements of the Decent Homes Standard initiative, as well as reaping a raft of business benefits.
- For commercial home-builders, our solution can support new-build projects as well as property maintenance contracts, helping companies to meet their important delivery dates and service level agreements.
Deployment is swift. Standard time-to-live schedules are less than 12 weeks. And you can also normally expect a return on your investment within the first 12 months.
Key features & business benefits
- Increase the productivity and efficiency of your field teams
- Improve employee satisfaction, motivation and support
- Enhance workload management and visibility
- Enable more first-time fixes
- Improve customer communication and satisfaction
- Lower operational costs
How it works
The Pervasic mobile application runs on PDAs used by your teams. It guides users through your workflow processes, capturing the data you need and linking wirelessly to back-office systems. Intuitive and easy to use, it carries the 'look and feel' of your corporate branding.
The application has core features, with extra modules available.
- Core features:
- Appointment calendar
- Customer dashboard with account history and status
- Customer account maintenance
- Visit reporting
- Internet/intranet punch-outs
- Customer-specific catalogue and pricing
- Order creation
- Order confirmation and real-time submission
- Multiple editing formats
- Online stock availability
- Online quotation request
- Paperless expense claims
- Timesheet, holiday and sick manager
- Commission report
- Suggested optional modules:
- Tom-Tom GPS navigation
- Invoice/credit note generation
- Dispute management
- Chip and PIN payment processing
- Receipt printing
- Page printing
- See the full list of modules available
The powerful MobileOne® Platform underpins every Pervasic solution. It acts as the link between each mobile user and your back-office systems, handling the flow of job information to and from each user through our secure data centre. It enables online and off-line working with total data integrity. The platform also proactively monitors the performance of your solution. See our technology for more details.
Our Professional Services team provides project management through to deployment, followed by guaranteed service levels and technical support. New users and version upgrades can be activated over-the-air. See our Professional Services for more details.
Contact us today to discover more about Pervasic.