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As well as driving up efficiency, Pervasic's solution has been a business enabler for Cubic, helping to transform important business processes.
Warwick Taylor IT Project Manager, Transportation Systems Ltd
NEXT GENERATION MOBILE WORKING
First Generation Mobile Working was all about the exchange of data, providing a seamless capability to pass data between the central office and the field service workforce. At Pervasic we are leading the way in taking mobile working to the next level in what we term Next Generation Mobile Working.
Next Generation Mobile Working still exchanges data, but it also: streamlines processes with workflow, it empowers your field workers with not just data but also applications, it focuses on the customer as well as the job in hand, and it enables field service managers to leverage the data we are capturing to get true insight into their service delivery.
We believe that Next Generation Mobile Working from Pervasic delivers some significant additional benefits to field service organisations including:
Increased Productivity – through mobilising every form and data element required in the field, streamlining process with field-based applications and workflow and providing deeper and tighter integration between central systems and mobile applications.
Differentiated Service – by empowering your field service teams with the information and applications they need to do their job, increasing the number of first time fixes and reducing the average time to fix.
Closer Customer Relationship – by taking CRM into the field and enabling your field service teams to capture golden moments with the customer to gain better understanding and relationships with your customers.
Service Delivery Insight – by applying analytics to the real-time exchange of data providing your managers and supervisors with up-to-date views on activity and holistic insight into your service delivery.