FIELD SERVICE
Within the highly-competitive break-fix marketplace, field service organisations are under increasing pressure to improve their response times and lower costs. With Pervasic, they can do both... and much more.
Our MobileOne® Accelerator Field Service solution is designed specifically for the field service industry, enabling organisations to hit the ground running with a feature-rich application, designed for high-performance and competitive advantage.
Deployment is swift. Standard time-to-live schedules are less than 12 weeks. And you can also normally expect a return on your investment within the first 12 months.
Key features & business benefits
- Transform processes without disrupting your day-to-day business
- Remove manually-based systems - and save hours in administrative time
- Customise your solution with a wealth of configurable service modules
- Increase the productivity of your field service teams in jobs per day completed
- Empower them with all the information they need, regardless of network coverage
- Assess KPIs (key performance indicators) for each operative
- Access real-time data about jobs and assets for better decision-making
- Improve customer satisfaction with faster job completion and detailed reports
- Meet and exceed your service level agreements
- Save on postage, paper, mobile phone bills, fuel and driving time
- Generate invoices faster, speeding up cash flow into the business
How it works
The Pervasic mobile application runs on PDAs used by your field agents. It guides users through your workflow processes, capturing the data you need and linking wirelessly to back-office systems. Intuitive and easy to use, it carries the 'look and feel' of your corporate branding. The application has core features, with extra modules available.
- Core features:
- Responsive and scheduled jobs
- Real-time emergency job alerts
- Real-time status updates
- Site/Visit history
- Van/Site stock
- Parts receipt
- Parts usage
- Serialised parts
- Return merchandise authorisations
- Product-specific forms
- Job completion
- Customer signature
- Remote device management
- Suggested optional modules:
- Parts needed
- Parts shipment
- Engineers manuals
- Tagged photos
- Page printing
- Tom-Tom navigation
- Timesheets
- Holiday requests
- User-defined forms
- See the full list of modules available
The powerful MobileOne® Platform underpins every Pervasic solution. It acts as the link between each mobile user and your back-office systems, handling the flow of job information to and from each user through our secure data centre. It enables online and off-line working with total data integrity. The platform also proactively monitors the performance of your solution. See our technology for more details.
Our Professional Services team provides project management through to deployment, followed by guaranteed service levels and technical support. New users and version upgrades can be activated over-the-air. See our Professional Services for more details.
Contact us today to discover more about Pervasic.